In America's best-run and most-admired organizations,
employee performance appraisal is a vital and vigorous
management tool. No other management process has as
much influence on individuals' careers and work lives.
Used well, employee performance appraisal is the most
powerful instrument that organizations have to
mobilize the energy of every employee in the
enterprise toward the achievement of strategic goals.
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Employee performance appraisal can focus each person's
attention on the company's mission, vision and values.
And ideally, the process can answer the two
fundamental questions that every single person in the
organization wants the answers to: What do you expect
of me? And How am I doing? But most folks scoff at the
idea that there might be a perfect system for doing
employee performance appraisal. They think that since
their organization is "unique," then their system for
analyzing employee performance must be unique, too.
Don't scoff - there is an ideal method for the
assessment process. In organizations that take

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