The Customer Complaint Process Management. Automation
of ISO procedure. This procedure automates the usual
(and very useful) event of customer complaint.. The
procedure starts with the fill in of the complaint
form. On this form there is the possibility to attach
files. The tasks arise the one after the other in the
Tasks menu of the employees of the company.
The "operations manager" can see at any time what
tasks are running, their past history, users that have
been assigned and assignment and finish time. All this
information is important in order to evaluate every
employee's contribution into the company. Every
customer complaint procedure is coordinated by an
intelligent agent, named "CUST_COMPLAINT". The agent's
action plan (process code) and cooperation with users
(production code) are displayed in the Developer-Agent
Prototypes. A flowchart is automatically created to
show the work-flow of the procedure but also the
progress of a running procedure. In order the
application to run in multi user mode, using 3 tier
configuration, needs an Application Server and

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