The car service automation process management. Get
service orders and execute them. The customer put
service call to company. The application handles all
the process of car servicing, starting from the gate
reception, to disassembling and disassembling. The
incoming task emerges as "Activities to do" on the
terminal of the assignee (user). After the user
finishes the job he/she forwards the task, with any
number and kind of attached documents to it.
The "operations manager" can see at any time what
tasks are running, their past history, users that have
been assigned and assignment and finish time. All this
information is important in order to evaluate every
employee's contribution into the company. Every task
assignment procedure is coordinated by an intelligent
agent, named "SERVICE_MANAGER". The agent's action
plan (process code) and cooperation with users
(production code) are displayed in the Developer-Agent
Prototypes. A flowchart is automatically created to
show the work-flow of the procedure but also the
progress of a running procedure. In order the

Download (10936 KB) Website Link to this page