IT helpdesk management facility for all service
requests - register, allocate to support groups,
schedule for completion, update or close, view closed
requests, enter activities against open requests,
print hard copy worksheets for any request, inventory
items and sub-items, user access to open and closed
service requests, requisitions, purchase orders and
inventory, empowers users and reduces workload on
helpdesk and support personnel, any number of users
can report their own problems through the user access
module, display continually refreshing list of
service requests by user selection parameters on any
workstation, call and event scheduling and escalation,
periodic scanning of calls and events against
parameters, user-defined escalation time frames,
automatic user notification on thresholds and triggers
via electronic mail, track hardware and software,
maintain inventory item profiles, maintain product
database, track service contracts, administer purchase
requisitions, approve requisitions booked against
purchase order(s), maintain budget break-downs for
proposed purchases, raise orders and track deliveries,
spread purchases across multiple budgets, book
deliveries directly into inventory, reports and
business graphics, route reports via email, export
reports as data, documents and spreadsheets. Access or
SQL database.

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