Akeni Help Desk Assistant can be used with Akeni
Enterprise Instant Messaging IM. Sales and support
staff can interact with customers in real time, without
the worry of costly long distance phone calls or the
delays of antiquated e-mail systems. Visitors just need
to click on the "live help" button to chat without
having to install any software. Some of our features
are: session transcripts for future reference; team
based support that allows one operator to call upon
another for assistance or to transfer a session to
another operator; canned replies for frequently asked
questions; etc. You can implement your corporate
instant messaging IM policies.

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