CentreDesk is a freeware multi-user help desk
solution. One of the four CentreDesk Help Desk group,
that are affordable and easy to use
Core elements are:
Fast, easy call logging, easy call tracking, with the
full history of all actions taken.
Easily assign logs to technicians
Time tracking (calculates holidays and working days)
and flagged to indicate the current status and
duration
Logs that are awaiting a reply for quotations, or are
in the workshop, or awaiting parts are automatically
set to "On Hold"
Security ensures that only logs assigned to
individual technicians can be viewed by them.
Provides a flexible workflow.
Your customers are kept informed as to the progress
of reported faults, with emails being sent to confirm:

That the issue has been logged, and the details
Quotations (approved or rejected)

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