Detail process maps for documenting, developing,
improving and managing business processes. Graham
process maps clearly show the interrelated flows and
relationships of multiple forms, emails, reports,
databases, systems and other items in a process. Used
to support business process improvement methodologies,
training, audits, certification requirements,
preparing procedures and other tasks that demand
transparency in business processes.

Graham Process Maps tell a story -- They tell the
reader WHAT is going on; what items (forms, documents,
databases,etc) are used and WHAT happens to each
item. For each item, they identify WHO is doing the
work and WHERE the work is being done. The work is
laid out in sequence to show WHEN any particular task
occurs relative to others. The symbols call attention
to value-added work, non-value-added work, work
inspections (controls), movement of work from one
location to another and Delays (when nothing is
happening). No other mapping technique provides the

Download (7352 KB) Website Link to this page