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Web Help Desk
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Version
12.0
Web Help Desk is surprisingly affordable, incredibly
easy to use IT help desk software with
Web-based ticketing, change management, IT asset
management, knowledge base, and more! SolarWinds'
helpdesk software streamlines the help desk ticket
process from request to resolution, manages and tracks
the full lifecycle of hardware and software assets,
supports self-resolution of issues with a searchable
knowledge base and is incredibly affordable.
SolarWinds Web Help Desk improves ticket resolution by:
Automatically generating tickets. Tickets can be
generated from the web-based self service portal, can
be generated via email or can automatically created
and prioritized directly from SolarWinds alerts.
Routing tickets to the right person at the right
time. Tickets can be routed based on priority and who
is on call.
Customizing forms, workflow configurations and email
templates. Easy-to-use and customizable, Web Help
Desk is great bank for your buck.
Includes easily-customizable and dynamic ticket
forms with unlimited custom fields
Dynamically routes and assigns help desk tickets to
a specific technician or group of technicians
Automatically converts service request emails into a
trouble tickets, including file attachments
SolarWinds Web Help Desk eliminates the errors, time
inefficiencies, and opportunity costs that plague
manual asset tracking and audits.
Simplifies the management of both hardware and
software client assignment and makes it a snap to
build parent/child relationships between assets
Shows software licensing distributions across your
network, including how many license keys of a
particular software are in the field versus ready for
assignment
Calculates warranty and lease end dates based on
purchase order information
Tracks by asset type, status, location, manufacturer
and model
Enables you to manage who uses what by associating
an end user with a specific asset or group of assets
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