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123 Live Help Chat Server Software
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Version
1.0
123 Live Help Chat Server Software offers full-
featured software or hosting service for your sales
rep. or supporter to one-to-one chat with website
visitors, to promote sales with online customer
support. It's Java chat server& flash live chat
client with cheap price.
123 Live Help Chat Server Software supports from one
seat to unlimited seats of staff members, which makes
it the right solution for business of any sizes.
Features:
*Real-time Text Chat
123LiveHelp java server enables instant chat.
*Web-based Client
123LiveHelp flash client loads fast and is completely
web-based, so the end users don't need to download
any plug-in application to chat directly with staff.
*One to One Chat
between (potential) customers and agent.
*Visitors Waiting in Queue
to get the permission to chat with agent.
*Chat Transfer
from one representative to another.
*Canned Answers
Agent has predefined answers to serve clients more
efficiently and eliminate typing repetitive answers.
*Auto-detect Customer Language
and display interface language.
*Member or Guest
Visitors can choose to directly chat as guest, or
register to keep his identity.
*Multiple Chat Requests
One agent can chat with multiple clients, multiple
agents are also supported.
*Push URL
Push web pages to the visitor.
*Custom UI
Customizable client interface, and skin collection to
choose the right style from.
*Integrate External Database
of your existing portal or forum.
*Auto-detect User Details
Auto-detect extensive visitors information including
IP address and country, display summary in agent
window.
*Backend Monitor
Admin has overall power to monitor all the
conversation that are currently in progress.
*Sound Notification
on client login.
*Department Management
Department or channel can be added or removed, with
this feature, you can even serve multiple websites at
the same time.
*Account Management
*Search Transcripts
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