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Voicent Predictive Dialer
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Version
6.2.1
AgentDialer is a state of the art predictive dialer th
at your business can rely on. It requires no additional
telecom hardware, calls are made through Skype, a VO
IP service provider that has more than 100 million ac
tive users. Because this is a software only solution, A
gentDialer is easy to use, flexible, and affordable.
Unlike traditional predictive dialers, Agent Dialer en
ables agent
s
to work remotely, such as at home or even in a
different country. The only requirement is a broad
band internet connection for your agent.
AgentDialer i
s a predictive dialer and a semi automatic dialer sys
tem combined. In predictive dialing mode, the system a
utomatically dials the next phone number, if it is answ
ered by an answering machine, it leaves a pre-re
corded message or simply h
a
ngs up; if it is answ
ered by a live person, it connects the ca
ll to an agent automatically.
In semi automatic d
ialing mode, the system can rapidly dial a phone
number by the press of a key. Once conn
ected, you can talk on the line, play pre-recorded
audio files, record the whole conversation, or trans
fer the call to another age
nt. Use AgentDialer will increase your productiv
ity for make a large number of outbound calls.
Predic
tive Dialing Key Features include
no telephony hardware or phone line required. Call
s are made through Skype. Agent
can work remotely, such as at home. Screen popup c
ontains all information about the current
call. Skip answering machines or leave me
ssage automatically. Record phone conversation. Save
notes about the phone
call. Agent call rep
ort. Support multipl
e phone lines and multip
le agents
Semi-automatic Dialing Ke
y
features include, dial a phone number, transfer
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