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Web Tracks 2011
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Version
8.0.3
Web Tracks is web based PC Inventory and Help Desk
software that is installed in your local environment.
The program gives your IT staff the tools required to
do automated hardware and software audits and the
capability to track IT equipment from purchase
through disposal. Web Tracks includes a comprehensive
Help Desk module with integrated e-mail. End-Users
and Technicians logon to this application to manage
support requests.
Web Tracks includes a comprehensive Help Desk system.
This allows you to assign tasks and help desk tickets
to your technicians. Many different reports can be
generated from this information including how many
hours you're working for different departments, what
types of problems you spend most of your time working
with, weekly work reports, etc. You can set different
priority levels for tickets, and assign them to the
appropriate technician. Since the help desk is
integrated with the Inventory, you will know the user
and equipment you're dealing with before you approach
the problem. By using the help desk, you will also
build a proprietary knowledge base tailored to your
unique environment. Hep Desk requests may also be
linked to computers, peripherals and/or software
products. This allows you to maintain a problem
history for your assets.
Integrated E-Mail assures you that you are notified
when a new help desk ticket arrives or when an
existing help desk ticket is modified. There is an
Email-To-Ticket Converter which allows tickets to be
created when an E-Mail is sent to a pre configured
address.
When you run the computer audit the program
automatically creates or updates computer records in
your database.
Web Tracks also provides an easy way to track
software assets such as CD's, downloaded programs,
Open License Agreements etc.
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