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SupportPortal
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Version
3.3
AJAX/PHP web based help desk and customer support
solution with Support Ticket and Email management,
Knowledge Management, Live support chat, Product
Catalog, News management and Support Forum and in one
low-cost collaborative package intended to use in B2B
or B2C. SupportPortal allows multi-channel interaction
for multiple customers, organizations and end-users,
whether as an internal help desk or an external
customer support desk or call center: - Track and
manage support issues effectively to ensure customer
satisfaction - Allow end users and specialists to
share experience through Support Forum. - Keep your
customers informed about new product's features
through News Engine - Live support Chat gives your
customers answers to their questions on the spot in
real-time - Make new products versions and
documentation always available to right person at
right time - Comprehensive Knowledge Base and
procedures - Manage SLA and get reports on support
load and performance.
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