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TERAVoice Server
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Version
2004
Benefits
TERAVoice can increase productivity by optimizing
telephony communications. Never miss a call and get
instantly notified on your mobile phone, on your pager
or via e-mail. Increase customer satisfaction by
optimizing hotlines with voice menus and managed
waiting queues and create custom IVR solutions in
order to cut down cost for call agents.
With its MMC-based management console, TERAVoice can
be administered and monitored easily, even from remote
computers. For smaller configurations no dedicated
server is needed, simply plug-in an appropriate analog
or ISDN telephony board into your file-server and get
your telephony solution started at very low cost,
while maintaining scaleability through being able to
switch to a dedicated system for higher loads later.
Hardware
Through its integrated TAPI and CAPI interfaces
TERAVoice is able to support a wide range of telephony
hardware starting from simple voice modem up to Multi-
PRI ISDN boards or professional TAPI-based telephony
boards even in mixed configurations.
Flexibility
TERAVoice combines the ease-of-use of simple voicemail
solutions and the flexibility of programmable systems.
Voice mailboxes, voice menus and several other call
handlers can be created with just a few mouse-clicks.
At the same time TERAVoice provides an easy to
understand programming interface for creation of
custom Interactive Voice Response (IVR) application.
Through its integrated scripting capabilities,
building custom solutions is as easy as creating ASP
(Active Server Pages) web pages.
Notification
TERAVoice is compatible with all SMTP-based messaging
systems and mail servers for delivering voice messages
and call notifications. Additionally subscribers can
be notified via SMS or pager messages and by the MWI
(Message Waiting Indicator) of their PBX telephones. A
windows client tool for notification and mailbox
configuration is available as well.
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