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FAQ Search
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Version
1.0
FAQ Search allows you to place a searchable and easy-
to-update Frequently Asked Questions database on your
site in minutes. One script file, and a single
database text file can be uploaded in a few minutes
giving your users access to the most recent answers.
One of the most important pages on a site is a
Frequently Asked Questions page. If done well, it
serves two important purposes: Users can find the
answers to all of their questions in a few minutes
and make their decision to purchase more quickly. You
save time from answering the same questions over and
over again by email. People are also less likely to
become 'cold' contacts. The bonus is that it saves
you time as well. Adding new questions is as easy as
adding a new line to the text file. The problem we
all face with these kinds of pages is keeping them up-
to-date. It's a chore to determine what question is
worthy of adding to the page, and then you have to
build a static page, perhaps adding more HTML to an
existing page to answer these questions. Many
webmasters don't do anything at all. Take a look at
FAQ-Search. You'll appreciate the ease with which you
can interact with your Frequently Asked Questions.
You'll love the time it saves you in answering
email. ________________ D e t a i l s The idea is
to continue to develop this so that it fully manages
your support. Here's what it does now: Allows
searching of database. Allows basic interaction with
the database: users can ask new questions that are
not in the database. Questions and answers are sorted
by categories. Here's what I plan to add: Script
answers support email automatically. Based on
keywords in the email, users are replied-to with a
selection of possible answers. New questions people
ask online will be added to the database
as 'pending'. You will be able to answer the question
online with a web form. You can either approve the
question for the FAQs or delete it.
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